Order Cancellation Policy
This Order Cancellation Policy applies to orders placed through the Cavrglenrion website at cavrglenrion.com. It explains how customers may request order cancellations, how cancellation requests are handled based on order status, and how refunds are processed.
This Policy does not limit any rights customers may have under applicable law. If any provision of this Policy conflicts with applicable law, the applicable legal requirements will prevail.
1. Scope of This Policy
This Policy applies to orders placed through our Website, including products in our Living Room Furniture, Bedroom Furniture, and Office Furniture categories.
Whether an order can be canceled through our ordinary cancellation process generally depends on its current processing status, whether the merchandise has been transferred to a carrier, and whether the circumstances give rise to cancellation or refund rights under applicable law.
Submitting a cancellation request does not, by itself, confirm that an order has been canceled. Customers should wait for our cancellation confirmation or other clear notification. However, where applicable law requires cancellation or a refund, we will comply with those requirements and will not rely on our internal review process to deny or delay a customer's legal rights.
2. How to Request an Order Cancellation
To request a cancellation, please contact us as soon as possible using either of the following methods:
Email: contact@cavrglenrion.com
Phone: +1 (818) 637-2945
To help us identify and verify your order, please provide:
Your order number;
The name used when placing the order;
The email address associated with the order or used to receive order notifications; and
Your cancellation request and any relevant explanation.
We may request additional reasonable information when necessary to verify the order. Please do not send full payment card numbers, payment passwords, or other unnecessary sensitive payment information through ordinary email.
After receiving your request, we will review the order status and communicate the applicable outcome. We encourage customers to submit cancellation requests promptly because an order may become more difficult to stop once it has been transferred to a carrier.
3. Cancellation Based on Order Status
3.1 Orders That Have Not Shipped
If an order has not yet been transferred to a carrier, you may contact us to request cancellation.
We will review the order status and determine whether cancellation can be completed through our ordinary process based on the actual stage of order processing and applicable law.
If the cancellation is confirmed, we will stop further processing where possible and arrange any applicable refund in accordance with this Policy and applicable law.
3.2 Orders Being Processed or Prepared for Shipment
You may still submit a cancellation request if your order is being processed, packed, or prepared for shipment.
Because the order may already have entered a later stage of fulfillment, we must verify its actual status before determining whether shipment can be stopped. A cancellation request at this stage is not automatically effective.
If the order can still be stopped, we will process the cancellation based on our review. If the merchandise has already been transferred to a carrier, the provisions for shipped orders will generally apply.
Nothing in this section limits any cancellation or refund rights available to customers under applicable law.
3.3 Orders Already Transferred to a Carrier
Once merchandise has been transferred to a carrier, it generally cannot be canceled through our ordinary pre-shipment cancellation process.
In this situation, please contact us to confirm the order and shipping status. Depending on the circumstances, you may need to request a return or refund under our Returns, Refunds and Consumer Rights Policy.
Shipment does not automatically eliminate all cancellation or refund rights. Where applicable law provides a right to cancel an order or obtain a refund in particular circumstances, we will handle the request in accordance with those requirements.
4. Review and Confirmation of Cancellation Requests
After receiving a cancellation request, we will review the order number, current order status, and relevant details.
If the order qualifies for cancellation through our ordinary process, we will communicate the result and any applicable refund arrangements. If the order has reached a stage at which it cannot be stopped through that process, we will explain the available next steps based on the circumstances.
Customers are encouraged to retain records of their cancellation requests and related communications. If you have submitted a request but have not received confirmation, you may contact us by email or phone to inquire about its status.
For cancellations required by applicable law, we will follow the relevant legal requirements. Our ordinary review process will not be used to delay or avoid a legal obligation to cancel an order or issue a refund.
5. Refunds for Canceled Orders
5.1 Refund Amount
For an order that has been canceled and qualifies for a refund, the refund amount will be determined based on the amount actually paid, the status of the merchandise, and applicable law.
If an entire order has not shipped and a full refund is required, we will refund the amounts required by law, including applicable shipping charges or other amounts collected where required.
If only part of an order remains unshipped, the refund will be determined based on the unshipped merchandise, any merchandise already shipped, and applicable law.
5.2 Refund Method
Where practicable and consistent with applicable law, refunds will generally be issued to the original payment method.
If the original payment method cannot be used for the refund, or if applicable law requires another method, we will arrange the refund in accordance with the circumstances and applicable legal requirements.
5.3 Refund Timing
Refund processing time depends on the reason for cancellation, applicable legal requirements, and the processing procedures of the relevant payment provider or financial institution.
Where applicable law establishes a specific refund deadline, we will comply with that deadline. After a refund has been issued, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
General internal processing practices do not replace or extend any refund deadline imposed by applicable law.
6. Cancellations and Refunds When Shipment Is Delayed
If we cannot ship an order within the time represented to the customer, or within the applicable legal shipment period when no shipment time was specified, we will provide the notices and options required by applicable law.
Depending on the circumstances, this may include:
Notifying the customer of the shipment delay;
Providing a definite revised shipment date when required and when we have a reasonable basis to provide one, or explaining when we cannot reasonably determine a revised date;
Offering the customer the options required by applicable law, including consenting to a shipment delay or canceling the order and receiving a prompt refund; and
Proceeding with shipment, cancellation, or a refund in accordance with the customer's response and applicable law.
Where applicable law requires the customer's affirmative consent to a shipment delay, we will not treat the customer's silence as consent.
If applicable law requires cancellation and a refund when valid consent has not been obtained, we will process the cancellation and refund as required. Any such refund will comply with the applicable legal requirements regarding timing and amount.
This section applies to situations in which applicable law requires delay notices, cancellation options, or refunds. It takes precedence over any inconsistent provision of this Policy.
7. Contact Us
If you have questions about order cancellation, order status, or refunds, please contact us using the information below.
Website Name: Cavrglenrion
Website: https://cavrglenrion.com
Email: contact@cavrglenrion.com
Phone: +1 (818) 637-2945
Mailing Address: 5112 Sepulveda Blvd, Sherman Oaks, CA 91403, United States
Customer Support Hours:
Monday–Friday
9:00 AM–12:00 PM
2:00 PM–6:00 PM
We will assist with cancellation requests and related questions based on the actual order status and applicable law.