Shipping Policy
At Cavrglenrion, we believe a good furniture shopping experience includes clear delivery expectations, accurate order information, and practical support when shipping issues arise. This policy explains how orders placed through cavrglenrion.com are processed, shipped, and handled when delivery does not go as expected.
1. Shipping Coverage
We currently ship to destinations within the United States. This policy applies to living room furniture, bedroom furniture, and office furniture purchased through our Website.
Shipping eligibility for a particular product or destination is determined by the information available on the relevant product page and during checkout. If specific delivery restrictions apply, we will provide relevant information through the applicable purchasing process.
2. Shipping Rates
Our standard shipping fees are based on the merchandise order amount:
Orders below $79.99: A flat standard shipping fee of $7.99 applies.
Orders of $79.99 or more: Standard shipping is free.
The applicable shipping charge will be displayed during checkout. Please review your order details, shipping address, and total amount before submitting your purchase.
We do not use this policy to introduce undisclosed packaging fees, handling fees, or other additional shipping charges. If different shipping terms apply to a particular order, those terms will be disclosed during the applicable purchasing process.
3. Order Processing and Dispatch
Orders typically require 1–3 business days for processing.
Processing time covers the necessary review of order information and preparation for dispatch. It is separate from the transit time that begins after the shipment has been handed over to a carrier.
An order confirmation does not necessarily mean that the shipment has already been dispatched. We process and dispatch orders according to the applicable fulfillment schedule and the shipping commitments communicated for the order.
If we cannot ship an order within the promised timeframe, we will provide the required notice and options in accordance with applicable law. Where required, these options may include agreeing to a delay or canceling the order for a refund.
4. Estimated Transit Time
After an order has been processed and handed over to the carrier, standard transit typically takes 6–10 business days.
This is an estimate rather than a guaranteed delivery date for every order. Actual transit times may be affected by weather, carrier operations, traffic conditions, holidays, delivery-area accessibility, and other circumstances that affect transportation.
If you are coordinating furniture placement, moving arrangements, or other activities around an expected delivery, we recommend allowing reasonable flexibility and reviewing any order or shipping notifications you receive.
Any special delivery arrangements confirmed for a particular order will be governed by the information provided for that order.
5. Carriers and Shipment Tracking
Depending on the order and shipping arrangements, we may use the following carriers:
DHL Express
UPS
FedEx
When tracking information is available, we will provide the tracking number or link through an order confirmation, shipping notification, or another applicable order communication.
Tracking updates depend on the carrier's scanning and processing procedures. A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
If tracking information remains unchanged for an extended period, or if the shipment shows an exception, failed delivery attempt, or address issue, please contact us so we can help review the situation.
6. Delivery Address and Preparation
Please ensure that your shipping address is complete and accurate before submitting your order. Include the street address, city, state, ZIP code, and any applicable apartment, unit, or other delivery details.
For furniture purchases, we recommend reviewing the dimensions listed on the relevant product page and considering whether the item will fit your intended space.
If your delivery location has access restrictions, building entry requirements, or other special conditions, please consider these factors before ordering.
Standard shipping does not automatically include in-home placement, furniture assembly, removal of existing furniture, or other services that have not been expressly listed. The services included in a particular purchase are determined by the applicable product description, checkout information, or separately confirmed arrangement.
7. Address Changes and Order Cancellations
If you need to change your shipping address or request an order cancellation, please contact us as soon as possible and provide your order number and the details of your request.
We will review the order status and determine whether the requested change is feasible. Once a shipment has been handed over to a carrier, address changes or cancellations may be restricted by the shipment's status and the carrier's procedures.
If an order cannot be shipped on time and applicable law gives you the right to cancel, we will handle the request in accordance with those requirements.
For other return or refund requests, please review our Returns, Refunds and Consumer Rights Policy.
8. Delayed, Lost, or Undelivered Shipments
If your shipment experiences an unusual delay, appears to be lost, shows a failed delivery attempt, or encounters another shipping problem, please contact us. We will review the available order and shipment information and, where appropriate, coordinate with the carrier.
To help us investigate, please provide the following information where available:
Your order number;
The shipment tracking number;
The current tracking status or exception message;
Relevant photographs or a description of the issue, where applicable.
If a shipping delay triggers notification obligations under applicable U.S. law, we will provide the required notice and applicable options for delay, cancellation, and refund.
Where the law requires a customer's affirmative consent to a delay, we will not treat a lack of response alone as consent.
For confirmed lost shipments, unsuccessful deliveries, or other verified problems, we will determine the appropriate next steps based on the circumstances, applicable law, and relevant order terms. Nothing in this policy is intended to exclude rights available to consumers under applicable law.
9. Damaged, Incorrect, or Missing Items
If an item arrives damaged, an item is missing, the wrong product is delivered, or the goods otherwise do not match your order, please contact our customer support team.
Where possible, provide your order information and photographs that help explain the issue. We will review the circumstances and handle the matter in accordance with applicable law and the relevant order policies.
To assist with the investigation, we recommend contacting us promptly after discovering the issue and retaining relevant packaging and order information when reasonably possible. This recommendation does not impose an additional restriction on rights provided by law.
For return, replacement, or refund requests, please refer to our Returns, Refunds and Consumer Rights Policy.
10. Taxes and Customs Clearance
Under our current pricing arrangement, product prices include applicable taxes.
For shipping arrangements involving customs clearance, we will use the applicable logistics services to handle the relevant clearance process. For orders covered by this policy, customers should not be required to pay undisclosed additional customs clearance fees.
If a particular order is subject to a different tax or fee arrangement, we will explain the applicable terms during the purchasing process or through relevant order communications. This policy does not replace any disclosure required by law.
11. Exceptional Circumstances and Consumer Rights
Severe weather, natural disasters, transportation network disruptions, and other unforeseen events may affect normal shipping operations.
If such circumstances arise, we will communicate based on the information reasonably available and fulfill any applicable legal obligations concerning notices, delays, cancellations, and refunds.
Estimated delivery times and descriptions of exceptional circumstances are not intended to create a blanket exemption from shipping responsibilities or limit any rights consumers may have under applicable law.
12. Contact Us
For questions about shipping charges, order status, delivery arrangements, or shipping issues, please contact us using the details below.
Website: cavrglenrion.com
Email: contact@cavrglenrion.com
Phone: +1 (818) 637-2945
Mailing Address: 5112 Sepulveda Blvd, Sherman Oaks, CA 91403, United States
Customer Support Hours: Monday–Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM
When contacting us, please include your order number and a brief description of your question or issue so we can review the relevant information.
13. Policy Updates
We may update this policy to reflect changes in shipping arrangements, business operations, or applicable law. Any revised version will be published on this page, with the last updated date provided where applicable.
For orders already accepted, our obligations will be determined in accordance with applicable law, the commitments applicable to the order, and the circumstances involved.